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Direct mail has more moving parts than most printing. These are the answers, written by the people who actually run the mailings.
Common questions
Browse by topic
Start a direct mail campaign
What direct mail can do, which route to take, and how a campaign comes together.
6 articles
EDDM & neighborhood mailing
Reaching every address on the carrier routes you choose — no mailing list needed.
9 articles
Addressed mail & mailing lists
Mailing to people you already know, and getting your list into the right shape.
6 articles
Design, artwork & proofs
Making a piece that prints cleanly, and what approval actually commits you to.
8 articles
Products & printing
Sizes, quantities and what to expect from a printed piece.
2 articles
Orders & approvals
Placing an order, approving it, and what happens once it is with us.
6 articles
Mailing, delivery & USPS
The Post Office handoff, delivery timing, and what USPS does and does not promise.
5 articles
Billing, tax & payments
Paying, sales tax, postage charges and receipts.
6 articles
Account, files & troubleshooting
Signing in, finding your files, and fixing things that go wrong.
5 articles