Billing, tax & payments
My payment was declined
Most declines come from the bank rather than from us — commonly an address mismatch or an unusually large amount for that card. Check the billing address matches your statement, then try again or use another method.
- Check the billing address matches what your bank has exactly.
- Confirm the card allows a charge this size — a full mailing can be larger than a normal purchase.
- Try another card, or bank debit.
- If it still declines, call 908.232.7770 and we will take the order another way.
We recommend
A declined payment does not create an order, so nothing is reserved and nothing is charged. You have not lost your route selection — it is still in your cart.