Account, files & troubleshooting
I cannot sign in
Use the password reset link on the sign-in page. The reset link expires after an hour, so request a fresh one if yours has been sitting in your inbox. If reset does not arrive, check spam and confirm which email address the account uses.
- Request a password reset from the sign-in page.
- Check spam and promotions if it does not appear within a few minutes.
- Confirm you are using the email you ordered with — a second address is the usual culprit.
- Still stuck? Call 908.232.7770 and we will identify the account with you.